A technician is called to investigate a wireless connectivity issue at a multi-floor office building. Users on the 3rd floor report that their laptops frequently connect to a weak signal from the 1st floor access point instead of the much stronger 3rd floor access point, even when standing directly next to the 3rd floor AP. Both access points broadcast the same SSID, use the same password, and are part of a unified wireless network intended to allow seamless roaming. The technician confirms both APs are functioning normally and have adequate signal strength in their respective areas. Which of the following is the MOST likely cause of this issue?
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